As the Customer Success Manager, you will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.
The Customer Success Manager will own the success of several accounts, including program onboarding and Pearl Product implementation, transformation to a value based environment, and programmatic success by investigating and creating alignment with customer operations and program objectives. You will own the development of relationships and performance of Primary Care provider customers, enabling VBC program fluency, propelling client satisfaction activities, driving performance in a VBC model, and securing contractual renewal as applicable.
You will support our clients in their digital training strategy through the 360Learning platform, leading the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts, ensure the business impact of our solution is in line with the client’s business objectives, work closely with the EMEA account management team to ensure client KPIs are met, and create and develop processes to handle a one-to-many approach, reporting and communication processes.
Manage a portfolio of clients, taking ownership of customer retention, adoption, and engagement, ensuring their ongoing success. Develop strong client relationships as a trusted advisor, providing the necessary tools and guidance to maximize their use of the product. Cultivate relationships with key stakeholders at both operational and strategic levels, understanding their objectives and aligning our application offering to meet their needs.
As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in the best practices of practice management. You'll provide consultative advice, lead successful projects, and function as a crucial link between customers and Karbonites. Responsibilities include creating success strategies, building strong customer relationships, promoting product adoption, managing renewals, monitoring customer health, and advocating internally.
The Customer Success Manager (CSM) is responsible for helping Docebo customers achieve their goals by maximising the value and adoption of Docebo’s Learning Management System (LMS). Acting as a trusted advisor, the CSM works with a portfolio of customers to guide them in leveraging Docebo’s platform to meet their business objectives, ensuring successful adoption, usage expansion, and renewal. This role bridges business strategy and technical expertise.
Drive the on-boarding, adoption, retention and overall success of our customers. Lead the enablement of our users by conducting product trainings. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation.
As a Senior Customer Success Manager (CSM), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.
Deliver stellar outcomes for new and “at risk” customers by providing training, technical support and advocacy, with an end goal of creating value and driving loyalty. You will oversee a portfolio of diverse customer personas spanning across hobbyist, SBM and Enterprise accounts, providing strategic guidance / Training and serving as their advocate through their fifth order. Evaluate accounts regularly against performance metrics to proactively identify risks and opportunities.
Wrapbook is seeking a skilled and strategic Customer Success Manager (CSM) to join our Film & Television (FTV) team, with a focus on Mid-Market clients. In this role, you will serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction. You will manage a book of business spanning union and non-union productions, acting as the strategic lead while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps to deliver a high-touch, concierge client experience.