We’re looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. In this role, you will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth. As an Enterprise CSM, you’ll own the full customer lifecycle — from onboarding and adoption through renewal and expansion.
As a Senior Customer Success Manager, you’ll lead a book of mid-market accounts, act as a senior post-sale escalation point, and contribute to process and customer success strategy improvements. This role involves building strong relationships with customers and partners, advising them on adoption strategies, and uncovering upsell opportunities. You will also provide product education, manage customer relationships, and advocate for customer needs within HealthJoy.
The Customer Success Associate provides a premier customer experience for the existing client base by offering excellent support and ensuring clients maximize the Raptor solution. They will work closely with sales, technical support, and professional services to support and inform clients throughout their journey.
Customer Success Managers ensure Trimble Transportation customers have an incredible experience while achieving their desired objectives by building thriving partnerships with clients, aligning customer business goals to an approach that maximizes value realization from Trimble Transportation products and solutions. This role ensures high customer satisfaction levels, successful engagement with products, increased retention and growth.
As a CSM, you'll manage relationships to boost retention and growth by spotting up-sell, cross-sell, and churn-risk early. You will develop solutions to meet client goals, deliver platform training, guide on contracts, configurations, ad tracking, finance, and reporting, and drive platform adoption.
This is a fast-paced opportunity within a rapidly growing company. You’ll work directly with real families facing real challenges, empowering underserved communities to take one of the most transformative steps of their lives: accessing quality care. You will own and drive family growth by making 50–60 calls per day to prospective families, build and manage the pipeline, and champion our families providing support and guidance as they navigate the complexities of healthcare.
As a Veeva OpenData Customer Success Manager (CSM), you will serve as the primary product expert and strategic partner for clients, guiding them to maximize the value of their OpenData solution and achieve their business objectives. The CSM acts as a clear, strategic point of contact for OpenData, providing expert guidance, managing escalations, and advocating for the client's needs and product evolution internally.
Manage MENA customers, proactively drive adoption and retention, and build relationships to ensure maximum impact. Work with Customer Success Managers and Account Directors as the primary partner contact; orchestrate efforts to keep adoption and usage high while driving value recognition. Provide best use cases and consulting to help partners use our products effectively.
As a Customer Success Manager at Toku, you will own a portfolio of clients and guide them through their entire customer lifecycle, from onboarding and implementation to ongoing HR, payroll, and benefits operations. This role combines client management with operational expertise, which requires you to solve compliance challenges while driving process improvements in a fast-scaling startup environment. You will be the primary point of contact for your clients.
Our team is looking for a proven Customer Success Manager to guide our customers through an environmental sustainability digital transformation, driving business and technical value for customers.