Manage a high-volume book of SMB and mid-market accounts
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real-time. Powered by advanced AI, SalesCloser delivers a scalable solution that redefines how companies engage with buyers.
Partner with small teams to understand business needs and challenges, guide them through account setup/customization and training to ensure success with Badger Maps.
Proactively manage relationships through strategic outreach and follow-up to reduce churn and grow account value.
Create customer value and loyalty, drive upsells/upgrades based on the customers' needs, and ask for reviews/case studies and referrals.
Badger Maps is a SaaS company. They help field sales teams be more productive and successful. We foster a collaborative, team-based ownership model, emphasizing strong collaboration, consistency, and accountability.
Lead a team to drive customer growth, retention, and the adoption of online ordering, delivery, and marketing solutions.
Collaborate with the SVP of Customer Success and cross-functional teams to improve customer experience and lifetime value.
Utilize a customer-first and strategic approach to reduce churn, increase CLTV, and cultivate customer advocacy.
Owner is an AI-native system that helps local business owners, starting with restaurants, by replacing multiple tools with one unified platform for website, online ordering, CRM, and POS. The company has a team in the low hundreds, with top talent from companies like Shopify and Stripe, and operates as a remote-first, global organization.
Own strategic relationships by serving as the primary point of contact for large-scale enterprise accounts, attending to both day-to-day needs and big-picture opportunities.
Drive account growth by proactively identifying expansion and upsell opportunities within major accounts to meet long-term revenue goals.
Lead implementation and go-live by coordinating with internal stakeholders like Implementation Engineers and Product Managers to ensure successful account launches.
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud for over 300 banks, retailers, and fintechs worldwide. The company has raised $145M from top investors and maintains a remote-first culture with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, valuing performance and employee flexibility.
Serve as the expert for ComPsych services with customers, exhibiting a thorough understanding of absence management, departmental procedures, and tools.
Maintain and develop relationships with assigned customers, ensuring company goals are met and clients' needs are addressed within the assigned book of business.
Investigate, review, and resolve client concerns, communicating resolution or partnering on next steps to ensure customer satisfaction.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. The company serves over 75,000 customers and 160 million lives globally, combining technology with human expertise to help organizations thrive.
Act as a central point of contact, delivering proactive and reactive support services to a select set of high-profile, strategic customers.
Drive cross-functional teams to identify and resolve customer issues, manage performance against SLAs, and facilitate regular customer meetings and service reviews.
Use industry-leading tools to proactively identify service degradation, act as an escalation point for critical issues, and drive continual improvement through trend analysis and partnership with internal teams.
ServiceNow is a global market leader providing an intelligent, AI-enhanced, cloud-based platform that connects people, systems, and processes to make work smarter and faster. The company serves over 8,100 customers, including 85% of the Fortune 500, and has a culture focused on winning as a team, staying humble, and creating belonging with a commitment to sustainability and diversity.
Champion customer success by communicating the platform's value to help customers achieve measurable results and ROI.
Build long-term strategic partnerships as a trusted advisor, providing tailored workflows, best practices, and guidance to meet customer goals.
Drive customer retention, growth, and satisfaction by leading contract renewals, identifying upsell opportunities, and proactively monitoring engagement.
Total Expert is a customer engagement platform built for financial enterprises, unifying data, marketing, sales, and compliance to deliver personalized customer journeys. It is a growing SaaS company trusted by over 200 financial institutions, with a culture that values resilience, resourcefulness, and a fast-paced startup environment.
Respond to and manage inbound client and recipient support tickets in a timely, professional manner, troubleshooting issues and providing clear solutions.
Lead brief calls with clients to address questions, resolve issues, and guide users through product features with tailored demos and walkthroughs.
Gather customer feedback, identify trends, and work closely with internal teams to improve processes and contribute to a customer-first experience.
Gifted is a global employee recognition and client gifting platform designed to remove operational friction from corporate gifting. It provides a free-to-use, scalable model with a global catalog to modernize how companies recognize their people.
Serve as the primary point of contact for client account management, building trusted advisor relationships and leading escalation resolutions.
Analyze account metrics, forecast performance, and develop post-launch business strategies to drive client retention, growth, and contract renewals.
Collaborate with internal teams to advocate for client needs, present solutions, and utilize CRM tools and AI to deliver best-in-class support and identify upsell opportunities.
DailyPay is a worktech company providing the industry's leading on-demand pay solution, helping top employers improve employee relationships and financial well-being. The company is headquartered in New York City with operations across the US and Belfast, fostering a high-trust, inclusive, and intellectually honest culture that values diverse perspectives and collective success.
Build and maintain trusting relationships with healthcare clients, partnering with Sales and Support teams to ensure the best client experience.
Provide consultative guidance on Experian Health products like Claimsource and Denial Manager, evaluating client use to recommend best practices and solutions.
Develop and execute strategies to improve client retention and expansion, showcasing successes and ROI in Quarterly Business Reviews.
Experian is a global data and technology company that powers opportunities for people and businesses by redefining lending, preventing fraud, simplifying healthcare, and creating digital marketing solutions using data, analytics, and software. It is a FTSE 100 company with 23,300 employees across 32 countries, recognized for its people-first culture and commitment to inclusion and development.